For many of us, our furry little friend is considered a member of the family!  Every pet owner knows that accidents happen from time to time, and there is an effective way to handle the occasional accident when it occurs.

Wear protective rubber or latex gloves and blot the wet urine using absorbent paper towels.   Apply pressure to the stain and change paper towels as needed to soak up as much as you can.  Apply a mixture of one cup of distilled white vinegar, two cups of warm water and two tablespoons of baking soda, shake it up and spray on the affected area.  Let it sit for 5 minutes and blot up with fresh paper towels and follow up with fresh, clean water and blot again.

When the family pet causes very heavy urine damage, and when it is beyond just a few areas, the question eventually has to be answered…is it better to clean or replace?   Those of us in the carpet cleaning profession are faced with this difficult question from consumers on a regular basis.  It is a question that can’t be easily answered with certainty.  When you see a spot on the surface of the carpet, it is likely double that size in the padding underneath and the subfloor will most likely be affected as well.  An inspection using a blacklight can help reveal long dried stains and determine the severity of the damage.  Wavelengths in the blacklight cause phosphorous and proteins to glow, making detection easier.   

There are various levels of treatment that can be performed, and each level becomes more costly and invasive. When determining what level of service to purchase, there are several factors to consider.  Here are a few of the questions to consider when choosing:

What is the severity of the damage?   

What is the size of the animal, helping to determine the amount of urine deposited?

How much and how often has it happened? 

Has the pet causing the issue stopped or been removed from the property? 

What is the tolerance level of the occupant?   

 Here are a few basics when choosing the level of cleaning to be performed:

Option 1: Professionally steam clean carpets which will include a quality pre-treatment and hot water extraction.  This will usually satisfy the minor pet damage situation. 

Option 2: Purchase an optional topical pet treatment product that the professional technician will apply to the surface and typically use a floor machine to agitate and scrub deep into the carpet fibers and backing followed by the hot water extraction.  This will usually satisfy a slightly elevated pet damage situation.  

Option 3: Purchase a two-step pet damage process which includes pulling the carpet up, replacing affected padding and sealing the subfloor followed by hot water extraction of the back and top of the carpet.  This begins to become marginally cost-effective but can produce effective results of intermediate to heavy pet damage. 

Today’s powerful carpet cleaning equipment and the science of cleaning solutions available to the professional can produce satisfactory results in most cases.  However, for extremely heavily damaged carpet sometimes the honest answer may be to inform the consumer to replace. This is when some of the questions mentioned above are important to consider when deciding the best and most cost-effective course of action.

A professional company with qualified technicians will provide their best advice upon inspection and will strive to produce results that you will leave you satisfied.